PDA

View Full Version : New Customer? Have a Sales Question? - Please Read

Peter
03-15-2006, 04:44 AM
Firstly, Welcome to ILance. We're glad you made it. :)

Sometimes looking at, and /or reading a product feature list before a purchase just isn't enough. We understand that, and have a solution for you.

We recently launched our "Live Sales Chat" system where you can discuss any questions with friendly ILance staff in the form of "Live Chat" from the main index (http://www.ilance.ca/). Our staff understand the solution, and can give you insight as to if ILance is for you or not. We do not want to waste your time or sell you a solution that does not work for your market niche.

Whenever our agents are available for chat, you will see a "Online" status indicator which you may click to chat .. live!

Note: This system is not available for technical support. As we continue to grow our services and workforce at ILance, we may open a basic support channel using a similar model approach. All support inquiries may be handled via ILance HelpDesk (http://www.ilance.ca/forum/helpdesk.php).

We look forward to helping with any pre-sales questions you may have :D

Regards,
Peter
sliqua
04-10-2006, 07:47 PM
Maybe you should start an ILance IRC Support Channel :o

This way the whole ILance community could benefit from real-time support from the rest of the community rather than waiting for posts on a forum. It would also reduce the # of support tickets ;)

I'd be willing to host a support channel on my IRC network if hosting one is an issue, there are plenty of addons for vbulletin to allow connections based on a person's username via a Java chat right on the website.

Let me know if you have any Q's or want me to help you get this setup now or in the future :cool:
Peter
04-11-2006, 05:01 PM
That sounds quite interesting actually, but I'm not sure how it would all pan out.

Anyone else have any thoughts about an ILance IRC channel?
sliqua
04-11-2006, 05:12 PM
That sounds quite interesting actually, but I'm not sure how it would all pan out.

Anyone else have any thoughts about an ILance IRC channel?

If you would like to give me a call later, i'd be willing to talk to you about it and how we could manage it.

-a
wterpilo
04-11-2006, 05:13 PM
Hi
I'm not so sure is it good idea. Now, Peter doesn't have time for programming so what will happen when he'll have to use irc? Like it is now it's very good way for programmers to plan their time. What I think it's also good for us because Peter is organized and when he answear all tickets he can go back to work. There is also LiveHelp now so user can use that way to get help.
So what I think is to hire programmer to help Peter now and not open new channels of help.
sliqua
04-11-2006, 05:21 PM
Hi
I'm not so sure is it good idea. Now, Peter doesn't have time for programming so what will happen when he'll have to use irc? Like it is now it's very good way for programmers to plan their time. What I think it's also good for us because Peter is organized and when he answear all tickets he can go back to work. There is also LiveHelp now so user can use that way to get help.
So what I think is to hire programmer to help Peter now and not open new channels of help.

My idea of the support channel doesn't necessarily need to involve Peter directly.. there are plenty of ILance users that are active on these forums, if there was a medium for all of us to communicate together and handle support problems as a community, it would cut down on the number of pointless support tickets being opened and actually give Peter more time to develop his software.

-a